Customer Retention Executive

Overview

In this role, you reconnect with past customers to understand their needs and win back their business, driving growth for our customer base. You will work within the Customer Account Team to present new offers and solutions, listen to customers, and achieve targets with team support. This position offers clear progression into senior roles and potential regional or branch sales moves. You’ll join a driven, inclusive environment that values development and long-term careers.

Pay / Benefits

• bonuses and incentives
• recognition and rewards
• full training provided
• clear progression paths
• long-term career growth
• supportive team environment

Responsibilities

• Call previous customers to understand needs and rebuild relationships
• Share new offers, solutions, and reasons to return
• Listen carefully to find the right outcomes for each customer
• Work towards achievable targets with full team support
• Play a key role in growing and strengthening the customer base

Key requirements

• Confident speaking on the phone
• Positive and resilient attitude
• Eager to learn and grow
• Motivated by achievable targets

• strong communication
• resilience
• learnability
• team collaboration

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