Digital Operations Manager – Global Clients

Overview

In this role, you will drive digital operations excellence for a high-impact, multi-market client within the Global Data, Tech & Digital Operations team. You’ll bridge planning and implementation, optimize data governance and reporting, and ensure scalable, well-documented processes. You collaborate across global and local teams to maintain KPI targets and data integrity, informing decisions with strong operational foundations. This is an opportunity to shape end-to-end digital workflows and deliver measurable outcomes at scale.

Pay / Benefits

• hybrid working
• competitive salary
• tailored benefits package
• permanent role
• London-based
• inclusion and diversity initiatives

Responsibilities

• Develop best-practice operational processes with global and local teams
• Rollout and drive adoption of these processes for high-quality client deliverables in digital media
• Align media operations workflows with insights objectives and global reporting
• Create and maintain playbooks for clients and internal teams
• Document platform configurations, monitor platform health, and ensure operability with offshore operations
• Configure digital media platforms to deliver accurate data supporting reporting and insights

Key requirements

• Extensive Digital Media Operations experience within agencies, digital platforms, or programmatic networks
• Strong working knowledge of digital media platforms (e.g., Google Marketing Platform, Ad servers, DSPs, Ad verification, Creative Management, Paid Social)
• Knowledge of web analytics tools and DCO is advantageous
• Experience in technical execution and issue resolution
• Experience in leading the identification and deployment of new processes for teams
• Understanding of end-to-end media workflow across digital platforms
• Ability to manage multiple markets and onboarding new users with attention to detail
• Clear communicator capable of explaining technical concepts to technical and non-technical stakeholders
• Curiosity and willingness to learn as platforms and regulations evolve
• Collaborative mindset with cross-team, cross-geography collaboration
• Interest in building efficient, scalable operations that support creative and measurable outcomes

• Collaboration across teams and geographies
• Clear and effective communication
• Problem-solving mindset
• Google Marketing Platform
• Ad servers
• DSPs

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