Workday HCM Consultant – AMS (Application Managed Services)

Overview

In this role you will provide post-production Workday HCM support within a managed services model, helping multiple clients optimise their Workday investments. You will work with clients and internal teams to deliver operational excellence, align with Workday best practices, and drive continuous improvement. You’ll handle incidents, enhancements, testing, and data migrations while contributing to knowledge sharing and service enhancements. This is a hands-on, client-facing role with opportunities to shape Workday solutions and expand your expertise.

Pay / Benefits

• Entrepreneurial environment
• Learning opportunities
• Global operations
• Affinity groups
• Outreach programs that support communities

Responsibilities

• Provide post-production Workday HCM support across client engagements
• Manage incidents, service requests, enhancements and problem resolution in AMS
• Understand client requirements and deliver effective Workday HCM solutions
• Troubleshoot and resolve functional issues across HCM modules
• Configure and maintain Workday business processes, security, and structures
• Assess new Workday functionality during releases and provide recommendations
• Guide customers on best practices and process optimisation
• Develop and execute testing for enhancements and changes
• Perform root cause analysis and propose long-term fixes
• Support data loads, validations, and migrations between tenants
• Build strong client relationships and deliver high-level service
• Identify opportunities for continuous improvement and contribute to initiatives
• Participate in training and on-call support as required

Key requirements

• 2+ years of Workday HCM experience in implementation, support, or AMS environments
• Active Workday HCM Certification preferred
• Experience with Core HCM, Absence, Time Tracking, Compensation, Benefits, Talent, Performance, Recruiting, or Learning
• Experience gathering requirements, testing solutions, and supporting business users
• Strong knowledge of Workday configuration, processes, security, and tenant management
• Experience troubleshooting system issues and performing root cause analysis
• Excellent analytical, problem-solving, and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaborate across teams
• Eligible for UK SC Clearance (UK residency last 5 years)

• Analytical mindset
• Customer-focused
• Independent with collaborative approach
• Workday HCM
• Business process configuration
• Security and tenant management

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