UK&EU Logistics Operations Manager – TikTok Shop

Overview

In this role you will oversee TikTok shipping operations across intra-EU shipments, ensuring carrier performance and service levels. You will manage SOP ownership, KPI tracking, and rapid problem-solving to stabilize and improve operations. You will enhance seller experience by addressing collection issues and education, while coordinating with procurement and cross-functional teams. You will conduct market research and design operation plans to hedge risks from market or policy changes, contributing to scalable logistics for global expansion.

Responsibilities

• Manage intra-EU carrier performance and TikTok shipping service operations across cross-country shipments
• Oversee courier management and pool expansion with procurement
• Conduct logistics performance analysis and KPI improvement, identify root causes and propose solutions with impact analysis
• Own SOPs and drive implementation of short-term fixes and long-term changes until deployment
• Improve seller experience for TikTok shipping service, including resolving collection issues and educating large seller bases
• Perform market and industry research; develop operation plans to address issues and hedge policy/market risks
• Manage day-to-day operations and drive team performance and continuous improvement

Key requirements

• Bachelor’s degree or higher
• Experience in logistics operations with understanding of data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance
• Self-motivated, results-driven, analytical and data-driven
• Fluent in English and Chinese (communication with Chinese merchants and internal stakeholders in China; English with cross-functional teams)

• strong communication
• analytical mindset
• problem-solving
• data integration
• logistics operations knowledge (first mile, parcel sorting, linehaul, courier delivery, returns, import clearance)
• KPI tracking and root-cause analysis

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