Microsoft Dynamics CRM Solution Architect

Overview

In this role you will act as the design authority for a global Microsoft Dynamics CRM platform, evangelising across CRM-related elements. You will collaborate with stakeholders to evolve the solution, and govern architecture across the global landscape including CRM, Marketing, and Portal. You lead high-quality design and delivery, embedding solutions through cross-functional teams and ensuring best practices. You will stay current with Dynamics and related technologies, delivering impactful architectural decisions that scale across 30+ sites.

Responsibilities

• Serve as design authority for the Dynamics CRM solution across the organisation
• Collaborate with stakeholders to enhance the Dynamics platform
• Gatekeep architecture, design and implementation of the global solution
• Lead conceptualisation, design and delivery of high-quality solutions across CRM, Marketing, and Portal
• Interface between business, Product Owner, and technical resources to embed solutions
• Apply best practices based on Microsoft Dynamics standards and configured/customised components
• Utilise JScript, C#, PowerApps and other Microsoft technologies to extend the solution
• Investigate new technologies or revisions to architecture to benefit users
• Keep Dynamics and supporting technologies up to date with platform changes
• Identify risks and communicate mitigations
• Organise discovery workshops and use-case demonstrations for requirements
• Provide technical design support to the Global Applications team
• Maintain MS Dynamics CRM and related certifications and cloud solution credentials
• Experience in global delivery environments and working with remote teams
• Experience in education sector and DevOps practices
• Prepare architectural documents for high/low-level proposals
• Serve as interface coordinating across technical teams to ensure effective embedding of solutions

Key requirements

• 7+ years in a Solution Architect role
• 7+ years Dynamics CRM Configuration/customisation
• 7+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal)
• Solution design with critical thinking
• Configuration/customisation plus testing and debugging
• Development tools (Visual Studio)
• Excellent interpersonal skills
• English as primary language
• Experience in global delivery environments and working within remote teams
• Experience of education sector coupled with DevOps practices
• MS Dynamics CRM Certifications
• Other Microsoft certifications
• Cloud solution certifications
• TOGAF or equivalent

• Excellent interpersonal skills
• Stakeholder engagement
• Cross-functional collaboration
• Microsoft Dynamics CRM
• CRM design and configuration
• CRM, Marketing, Customer Service, Portal areas

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