People Operations Manager (HR Manager)

Overview

As HR Manager, you will lead the group’s day-to-day HR function and small team in a fast-paced, high-volume setting. You provide commercially-focused, practical advice to managers and ensure compliant, efficient people processes. You’ll handle complex employee relations matters, guide performance and policy decisions, and support end-to-end HR activities from onboarding to offboarding. This role sits close to operations, shaping a responsive, high-quality HR service across sites. You’ll drive continuous improvement and own HR system enhancements to stay visible, approachable, and impactful.

Pay / Benefits

• salary up to 50,000
• company pension scheme
• holiday entitlement
• employee discounts
• Virtual GP scheme
• health and wellbeing programme

Responsibilities

• Lead employee relations across the group with compliance to UK employment law
• Advise and coach managers on performance, policies, and procedures
• Manage disciplinary, grievance, absence, TUPE, restructures and consultation casework
• Lead and develop a small HR team, ensuring high-quality service
• Oversee full employee lifecycle including recruitment, onboarding, probation, reviews, development and offboarding
• Support payroll-related queries and HR administration
• Review and implement HR policies and processes
• Promote wellbeing and engagement initiatives
• Provide operational managers with practical people-support
• Manage HR, ATS and scheduling systems and assist with system implementations
• Drive continuous improvement to keep HR visible and engaged

Key requirements

• Experience as HR Manager or senior operational HR role
• Background in fast-paced environments (security, events, hospitality, logistics, retail)
• CIPD Level 5 or Level 7
• Extensive employee relations experience and UK employment law knowledge
• Experience handling disciplinary, grievance, performance, absence, TUPE and restructures
• Experience leading, motivating and developing an HR team
• Strong relationship-building and influencing skills
• Experience with HR systems, ATS and scheduling systems; proficient in Excel
• Hands-on, commercially focused approach
• Full UK driving licence and access to vehicle for travel between sites

• relationship-building
• influencing
• proactive and hands-on
• HR systems
• ATS
• workforce scheduling systems

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