General Manager

Overview

In this role, you take full ownership of a traditional local pub, leading the team and ensuring exceptional service while managing compliance, stock, suppliers and commercial performance. You set the standards, shape the guest experience, and drive profitability. You work hands-on with a visible leadership style to create a welcoming, well-run local hub. The opportunity offers real autonomy to run the pub your way and to build a team that delivers consistently. You’ll be at the heart of the community, shaping the pub’s future.

Responsibilities

• Lead day-to-day operations to ensure a well-run, profitable pub
• Manage team performance and develop staff
• Oversee customer service and guest experience
• Control stock, suppliers, and costs
• Ensure licensing, health & safety, and regulatory compliance
• Monitor commercial performance and drive sales
• Maintain high standards and due diligence
• Create a great place to work and visit

Key requirements

• Experienced Pub Manager, General Manager or Deputy Manager ready for full ownership
• Natural leader
• Commercially switched-on
• Passionate about hospitality
• Strong on standards and compliance
• Customer-focused
• Hands-on and proactive
• Confident managing people and performance

• leadership
• customer focus
• proactivity
• compliance and licensing
• health & safety
• stock management

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