Operations Manager – Remote

Overview

As Operations Manager, you will help lead the London operation and work with the management team to implement organisational strategies and policies, with interaction from the Board of Directors. You will monitor area sales and expenditure, ensuring budgets and targets are met while aligning service standards across the operation. You will allocate staff, ensure training and competence, and oversee customer service to achieve satisfaction goals. You will manage budgets, payroll, and fiscal reporting, collaborating with the Executive Director on financial planning. This role offers cross-functional leadership experience and a chance to shape operational performance in a dynamic environment.

Responsibilities

• Monitor sales and expenditure to meet budgets and targets
• Maintain operating and service standards
• Allocate and deploy staff across areas
• Ensure staff training and competence
• Oversee customer service and satisfaction goals
• Prepare, revise and submit reports and budgets
• Communicate management-filtered information to departments
• Develop program budgets
• Payroll management and benefits tabulation
• Disbursement of agency expense checks
• Regular meetings with Executive Director on fiscal planning
• Supervise and coach the office manager weekly

Key requirements

• Strong background and work experience in Operations
• Excellent computer skills and proficient in Excel, Word, Outlook, and Access
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• Excellent people manager, open to direction and collaborative work style
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment

• collaborative management style
• strong communication
• leadership and people management
• Excel
• Word
• Outlook

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