Events Supervisor

Overview

As Events Supervisor at the Bombay Sapphire Distillery, you will oversee the end-to-end coordination and execution of a diverse events program within a customer-facing retail environment. You join the Events Team and work closely with the Experiential Manager to drive bookings, delight guests, and uphold brand standards. You will manage logistics, budgets, suppliers, and staffing while contributing to sales and marketing strategy. This role blends hands-on event delivery with cross-functional collaboration to grow the venue as a premier events destination.

Pay / Benefits

• Total Rewards package
• competitive pay
• holiday/paid time off
• pension plan
• medical, critical illness, and life insurance
• employee assistance programs

Responsibilities

• Coordinate and deliver events under the Experiential Manager’s direction
• Plan and share event details with the team (layout, menus, timings, AV, stock) and manage external suppliers
• Monitor event budgets and ensure profitability within approved limits
• Liaise with management, Brand Home, Operations to ensure seamless event execution
• Staff events using internal distillery teams and agency staff as needed
• Respond to enquiries and convert leads into bookings within budget and contract terms
• Source and contract event agencies, suppliers, and contractors
• Resolve client or guest issues calmly and in line with policy
• Ensure safety, HACCP, food hygiene, and regulatory compliance for all events
• Generate itineraries, checklists, and confirmation packs for clients
• Oversee on-site staff and monitor service levels against brand standards
• Manage event inventory and procurement
• Create and update event management records in CRM and reporting systems
• Support administration with cost management, payments, and governance
• Coordinate regular event staff and on-site supervision during events
• Contribute to site development, marketing, and offsite brand presence
• Participate in duty manager rota including evenings and weekends
• Build relationships with stakeholders and agencies involved in events
• Maintain professional appearance and conduct during events
• Perform other duties as required by management

Key requirements

• customer service passion
• organizational and sales skills
• ability to adapt to visitor needs
• experience in events coordination or related field
• ability to manage budgets and contracts
• staff coordination and supplier management
• awareness of safety, health, and food hygiene policies
• proficiency with event management software/CRM
• flexible hours including evenings and weekends

• team player
• strong communication
• problem-solving
• event management software/CRM
• budget monitoring
• vendor management

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