Voice/Video Infrastructure Engineer (NICE/Zoom)

Overview

In this role you will design, plan, and implement advanced Zoom UCaaS and NICE CXOne solutions to power a greenfield equities trading platform. You’ll join a skilled, collaborative team to deploy and support global voice and video infrastructure, shaping a modern, cloud-based communications backbone. You’ll work with cross-functional IT teams and vendors to drive reliable, scalable telephony and video services. This is a hands-on opportunity to influence critical trading technology and customer interactions.

Pay / Benefits

• bonus from day 1

Responsibilities

• Architect and deploy Zoom cloud (UCaaS) telephony and video systems
• Configure and support NICE CXOne cloud Contact Centre
• Troubleshoot, log analysis and network traces for voice/video issues
• Collaborate with Security, Network, and Systems teams on infrastructure planning
• Provide third-level support and training to IT staff
• Manage ServiceNow tickets for operations and projects
• Prepare capacity plans for network, bandwidth, security, and growth
• Contribute to technology roadmap and project budgets
• Participate in multi-team projects involving voice, video, and infrastructure
• Engage with customers and vendors during development phases
• Lead or contribute to implementation of new voice/video technologies

Key requirements

• Cisco CCIE (Collaboration)
• Strong LAN/WAN knowledge with QoS, DNS, DHCP, firewall fundamentals
• Operational experience with Cisco UCM, UCCX, Expressway, and WebEx support
• Cloud telephony and contact centre experience
• Expert knowledge of voice/video platforms and SIP, including CUBE/SBC
• Experience provisioning Zoom phone/video and UCaaS solutions
• Experience with NICE CXOne Contact Centre
• Experience with ServiceNow
• Understanding of TCP/IP, routing protocols, QoS, DHCP, DNS

• collaboration and teamwork
• problem-solving and troubleshooting
• communication with stakeholders
• Zoom UCaaS (phone and video provisioning)
• NICE CXOne
• SIP, CUBE/SBC

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