SAP Order to Cash Consultant, Senior Associate

Overview

In this role you help clients optimize SAP CRM processes within PwC’s SAP practice. You analyze requirements, implement CRM solutions, and provide training to ensure adoption and value realization. You will build client connections, grow your technical skills, and manage increasingly complex engagements. You’ll work with cross-functional teams to drive customer engagement and support strategic objectives, embracing ambiguity as a path to continuous improvement.

Pay / Benefits

• medical
• dental
• vision
• 401k
• holiday pay
• vacation

Responsibilities

• Analyze client requirements to implement SAP CRM solutions
• Manage integration and utilization of SAP CRM applications to optimize processes
• Provide training and support for SAP CRM adoption
• Collaborate with clients to improve customer satisfaction and meet strategic goals
• Apply analytical thinking to derive insights and recommendations
• Develop business process improvements and modeling for operational efficiency
• Build meaningful client relationships and anticipate team/client needs
• Uphold professional standards aligned with PwC code of conduct
• Leverage business technology and CRM software to drive engagement and loyalty

Key requirements

• At least 2 years of experience
• Bachelor’s degree
• Proficiency in SAP Cloud for Customer and SAP CRM
• Analytical thinking for process improvement
• Customer relationship management and customer satisfaction
• Experience in deploying and designing CRM solutions

• Relationship building
• Communication
• Adaptability
• SAP Cloud for Customer
• SAP CRM
• CRM software implementation

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