Business Process Lead

Overview

In this role you will own the end-to-end management of Clinical Development business processes, ensuring quality, efficiency, and optimized operations. You will align process objectives with R&D strategy and drive governance, KPI tracking, and system integration across Clinical Operations. You’ll lead continuous improvement to mature processes and support training for new systems, acting as the go-to decision-maker for major process issues. This is a chance to shape how clinical development delivers impact for patients and the organization in a global, collaborative environment.

Responsibilities

• Define and align Clinical Development process objectives with R&D strategy
• Set targets and embed KPIs within the CDO framework
• Design and maintain the process framework and systems collaboration
• Establish policies, governance, and controls for CDO processes
• Monitor KPI scorecards and assess process outcomes for ROI and quality
• Lead continuous improvement initiatives and process optimisation
• Coordinate cross-functionally to avoid silos and escalate major issues
• Act as escalation point for process-related decisions and improvements

Key requirements

• Minimum 8 years in the pharmaceutical industry with at least 5 years in GXP within clinical research
• 4+ years in development, management and leadership of Clinical Operations processes
• Proven ability to deliver a culture of continuous improvement and manage multiple projects
• Strong planning, time management and stakeholder engagement skills
• Experience across drug development process and clinical trial phases (preferred)
• Bachelor in life sciences (or similar) with language: English fluency (global role)

• Excellence in execution
• Accountability
• Effective communication
• GXP knowledge and SOPs governing clinical research
• Process design and governance
• KPI tracking and data analysis

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