Systems Support Engineer (Linux)

Overview

In this role you will apply deep technical expertise to support Cubic’s Transportation technologies in a fast-paced, customer-facing environment. You’ll troubleshoot incidents, manage tickets, and collaborate with IT teams to ensure timely resolutions and ongoing improvements. The position combines hands-on patching, scripting, and security tasks with cross-functional project work and documentation. You’ll contribute to service excellence under pressure and help optimize IT processes.

Responsibilities

• Resolve technical queries from field maintenance, projects, and customers, ensuring timely resolution
• Proactively manage incident management queues and meet KPI-driven targets
• Escalate bugs and issues to engineering via JIRA for resolution
• Oversee monthly patching for Front End Devices across Windows and Unix environments (Ivanti EPM preferred)
• Create/update ad-hoc scripting for Linux (Bash/T-SQL) and Windows (PowerShell) patching
• Assist with vulnerability scanning and coordinate with Information Security
• Troubleshoot networking issues using standard protocols and cmdlets
• Collaborate on delivery lifecycle for new/altered services and ensure smooth transitions
• Support Client/Server Management platforms (Ivanti, VMware, Hyper-V, Repository Server)
• Identify training needs from technical changes and document IT systems
• Self-manage tasks under pressure and participate in on-call rotations
• Document IT systems and contribute to continuous service improvement
• Engage with stakeholders at all levels and drive cross-team collaboration
• Stay current with IT industry developments and incorporate improvements
• Ensure compliance with Cubic’s Quality, Health & Safety, and Information Security policies

Key requirements

• At least 5 years of Windows Server experience (Windows Server 2008 R2 to 2022)
• At least 3 years of Unix/Linux experience (Ubuntu, Red Hat)
• Strong knowledge of Client/Server Management environments (Ivanti, VMware, Hyper-V)
• Minimum 3 years of scripting experience (Linux Bash, T-SQL, Shell, PowerShell)
• At least 3 years in security and patch management (Ivanti EPM preferred)
• Infra experience on Windows/Unix platforms
• Solid understanding of networking topologies, protocols, and cmdlets
• Excellent organizational and time-management skills
• Customer service background
• Knowledge of ITIL and change management
• Ability to work independently and in a team, in a pressured environment

• Customer-oriented
• Strong communication
• Team collaboration
• Ivanti EPM
• VMware
• Hyper-V

…