Learning and Development Leader , Business & Client Services (BCS)

Overview

In this role you will lead the Learning & Development function for Business and Client Services, shaping enterprise-wide learning that boosts technical capability and workforce readiness across global Risk BCS and P&I BCS operations. You will bridge onshore and offshore teams, aligning learning investments with strategic priorities and transforming capability across multiple geographies. As a builder and strategist, you design scalable programs, foster a culture of continuous learning, and drive measurable ROI. You will work closely with leadership to embed learning into the talent lifecycle and organizational growth.

Pay / Benefits

• hybrid work
• remote work options
• professional development opportunities
• inclusive culture
• career opportunities
• competitive benefits

Responsibilities

• Develop and own a 3-year L&D strategy aligned with transformation programs
• Define learning frameworks for technical, domain, and professional growth across all levels
• Establish ROI metrics and accountability for learning initiatives
• Assess workforce capabilities to identify gaps and training priorities
• Maintain service quality to P&I and Risk COOs and leadership teams
• Design and deliver flagship programs (onboarding, bootcamps, domain certifications) and oversee curriculum across technical domains
• Manage knowledge transfer initiatives to enable onshore-to-offshore capability building and GCC readiness
• Ensure compliance, certification, and regulatory requirements for programs
• Lead and develop a ~30-person L&D team and allocate resources across geographies
• Build scalable L&D infrastructure and advocate emerging methodologies (micro-learning, simulations, VILT)
• Oversee budget, vendors, and technology platforms (LMS, authoring tools)
• Monitor outcomes and iterate programs based on feedback
• Collaborate with HR, talent, and organizational development to integrate learning into talent lifecycle
• Partner with business leadership to translate priorities into learning solutions
• Coordinate with Global/Enterprise, US, India, and UK Learning teams for regional alignment
• Drive onboarding and knowledge transfer in GCC operations

Key requirements

• Significant L&D experience
• Significant leadership experience in L&D
• Proven track record designing and delivering enterprise-scale programs in multi-geography setups
• Deep expertise in adult learning, instructional design, and modern learning technologies (LMS, virtual delivery)

• Collaborative and cross-geography collaboration
• Strong communication and stakeholder management
• Strategic thinking with ROI focus
• LMS and learning platforms
• Instructional design
• Virtual instructor-led training

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