Client Success Manager, Legal

Overview

In this role you drive adoption and value for Intapp’s Legal product suite among a tier of law firm clients. You act as a trusted advisor, guiding customers to expand their use of Intapp and become long-term partners. You operate across the product portfolio, focusing on Time and Billstream, and you identify opportunities to optimize solutions post-deployment. You will work with cross-functional teams to ensure customers realize measurable value and sustained renewal.

Pay / Benefits

• professional development opportunities
• training reimbursement
• modern open offices
• complimentary lunches
• wellness and flexible time off programs
• family-formation benefits and support

Responsibilities

• Monitor adoption, usage, health and engagement signals across selected legal clients to spot opportunities for retention and value
• Execute data-triggered success plays—repeatable outreach tied to usage milestones, risk signals, or renewal timing
• Serve as a responsive client contact for product usage, configuration, and best practices
• Build proficiency in an initial Intapp solution and progressively expand expertise across the product suite
• Consult with clients post-deployment to ensure features are used effectively and meet their needs
• Maintain and deepen knowledge of Intapp portfolio, competitive landscape, and industry dynamics

Key requirements

• 5+ years of client success experience serving professional services firms, ideally in the legal industry
• Experience using adoption and usage data to drive structured, playbook-driven outreach
• Ability to build product proficiency quickly and learn new solutions over time
• Exposure to Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms
• Strong consultative and communication skills with ability to listen and influence
• Strong analytical skills and ability to synthesize input into clear client-facing recommendations
• Resourceful problem-solver with results orientation and strong time management
• Bachelor’s degree

• consultative communication
• influencing stakeholders
• active listening
• Intapp Time
• Billstream
• timekeeping and billing domain in professional services

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