Key Account Manager & Special Operations

Overview

As a Key Account Manager & Special Operations in CEVA’s fast-paced Project Logistics team, you will manage complex end-to-end logistics projects and multimodal movements. You’ll nurture strategic customer relationships, uncover growth opportunities, and coordinate cross-functional delivery to ensure reliable service. You will lead commercial discussions while supporting operations and pricing in a dynamic environment. This role blends client leadership with hands-on project execution to drive sustainable revenue and value for customers.

Pay / Benefits

• competitive annual leave entitlement with holiday buy scheme
• pension
• life assurance
• employee benefits platform with discounts on gym memberships and vouchers

Responsibilities

• Build and nurture strong customer relationships to ensure service quality, satisfaction, and retention
• Serve as the main point of contact, understand client needs, spot growth opportunities, and proactively resolve issues
• Coordinate daily operational activities with internal teams and external partners to ensure smooth service delivery
• Monitor orders, processes, and timelines to keep customer requirements front and center
• Drive growth by identifying new opportunities, developing proposals, negotiating opportunities, and building long-term partnerships for revenue growth

Key requirements

• Freight forwarding experience in a multimodal logistics environment (air, road, sea)
• Experience in project logistics, project operations and pricing
• Solid understanding of global transport logistics and customer interfacing

• Exceptional communication
• Highly organized
• Team player with initiative
• Multimodal freight forwarding expertise
• Project logistics experience
• Pricing and commercial negotiation

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