Senior Service Advisor – Commercial Card

Overview

As Senior Service Advisor in the Commercial Card Client Level Servicing team, you will oversee day-to-day service for high-value clients, coordinating with Sales, Operations and Help Desk to ensure seamless delivery. You will lead a small team, mentor colleagues, and act as a client advocate to protect the relationship and mitigate risks. You’ll apply product knowledge to deepen partnerships and uphold outstanding service. This role combines client facing excellence with cross‑functional collaboration in a dynamic banking environment.

Pay / Benefits

• Private healthcare for you and your family
• Annual health screen
• Competitive pension plan
• Life assurance and group income protection
• Parental leave (maternity/paternity) and family leave arrangements
• Flexible benefits and wellbeing options

Responsibilities

• Support high-value card accounts and key clients
• Coordinate with Sales, Operations, Help Desk and Fulfilment to deliver seamless service
• Use polished verbal and written communication to keep clients and partners informed
• Act as a client advocate with a sense of urgency and service orientation
• Navigate internal partnerships to provide accurate, timely service
• Handle multiple, complex requests with strong organizational skills
• Resolve conflicts professionally and escalate when needed to protect client experience
• Leverage product expertise to deepen relationships and mitigate risk
• Lead team activities, report on key metrics, and provide coaching to peers

Key requirements

• Broad understanding of card management products
• Proven client-facing experience, ideally in a servicing function
• Excellent interpersonal, communication, presentation, and organizational skills
• Strong critical thinking, problem solving and leadership abilities
• Professional demeanor and strong work ethic
• Ability to build long-lasting client relationships
• English and one additional language preferred (French/German/Spanish/Italian)
• Previous client level servicing experience essential with higher value clients
• Previous team leader responsibilities preferable

• Interpersonal communication
• Teamwork/collaboration
• Professionalism
• Client focus
• Problem solving
• Broad understanding of card management products

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