Technical Lead, Corporate Property Claims

Overview

In this role you will lead the Corporate Property Claims function in London, focusing on accurate, timely claims evaluation and reporting. You will drive data-informed insights to improve performance, governance, and third-party management while upholding Sompo values. You will collaborate with underwriters, risk, compliance, finance and actuarial to align claims activities with strategy, regulatory standards, and service excellence. This is a hands-on leadership role with a strong emphasis on analytics, improvement initiatives, and stakeholder engagement.

Pay / Benefits

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Responsibilities

• Manage complex claims in collaboration with cross-office peers
• Deliver accurate, timely management reporting
• Lead data analysis to derive insights for performance improvement
• Coordinate with Underwriters, Risk, Compliance, Finance and Actuarial as the liaison for the designated portfolio
• Set work priorities to achieve team objectives
• Ensure timely, accurate performance against the Control Framework
• Support regulatory responses and embed changes within the claims portfolio
• Contribute to claims strategy using data/intelligence to hit KPIs
• Develop and present recommendations to improve systems/processes for service excellence
• Produce high-quality documentation/training and foster continuous improvement and stakeholder engagement
• Mentor colleagues and lead claims projects to enhance technical and non-technical capabilities
• Elevate claims talent and share knowledge to strengthen team culture

Key requirements

• Extensive technical claims knowledge in a regulated environment
• Experience managing multi-line, multi-geography claims with diverse regulatory standards
• Strong understanding of delegated and third-party claims management
• Ability to assimilate complex data and conduct robust investigations
• Negotiation and influencing skills
• Collaborative mindset with strong interpersonal and communication abilities
• Attention to detail with a track record of service quality
• Organisational and time-management skills; ability to work independently
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Experience with claims systems and KPI/reporting (industry-standard tools)

• Negotiation
• Influencing
• Collaboration
• Data analysis
• Claims management (technical)
• Regulatory framework knowledge

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