Logistics Operations Manager

Overview

As Operations Manager in our Leeds dairy logistics operation, you will lead a high-performing team, ensure safety and environmental compliance, and drive cost discipline. You will manage depot operations, deliver against KPIs, and foster excellent customer service for internal and external stakeholders. You’ll shape a culture of wellbeing and inclusion while pushing continuous improvement and efficiency.

Pay / Benefits

• Up to 15% annual bonus
• 4 x Life Assurance policy
• 550 Car Allowance or Company Car
• Private Medical Insurance
• 25 days holiday plus bank holidays
• Pension Employer Contribution Scheme (matched up to 8%)

Responsibilities

• Lead and develop a high-performing logistics team
• Ensure Health & Safety and Environmental Management Systems compliance
• Manage depot operations including rota planning, staffing, and cost control
• Deliver against KPIs and OGSM targets
• Drive customer service excellence for internal and external stakeholders
• Identify and implement cost-saving initiatives
• Ensure legal compliance for drivers and vehicles
• Conduct performance reviews, training, and disciplinary procedures
• Promote wellbeing, diversity and inclusivity at site level

Key requirements

• Senior-level transport operations experience
• Strong leadership, coaching, and people management skills
• Excellent communication and interpersonal abilities
• Analytical mindset with proactive problem-solving
• ICT proficiency and data-driven decision-making
• Minimum 5 GCSEs (A–C or equivalent)
• Licence CPC Certification
• IOSH Certification
• Experience in milk or food logistics (desirable)
• Familiarity with unionized environments (e.g., USDAW)

• leadership
• communication
• interpersonal skills
• problem-solving
• ICT proficiency
• data-driven decision making

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