European & UK Account Manager

Overview

In this role you will develop and manage strategic relationships with key QSR customers across the UK and Europe to drive profitable revenue growth. You will work cross-functionally to translate customer priorities into deliverables, lead commercial negotiations and ensure on-time, full delivery of commitments. You will guide customer planning, forecasting and innovation initiatives, including product launches and category expansion, across multiple markets. This is a chance to shape strategic growth for Rich’s in a dynamic, multiregional context.

Responsibilities

• Develop and execute strategic account plans for key QSR customers across the UK and Europe to hit revenue, profit and market share goals
• Build and maintain multi-level relationships with procurement, supply chain, marketing, culinary, quality and operations teams
• Represent the voice of the customer internally to align priorities across functions
• Lead annual business planning, forecasting and budget management for assigned accounts
• Identify opportunities for growth through innovation, category expansion, menu development and new market opportunities
• Lead complex contract negotiations, pricing discussions and commercial agreements
• Coordinate cross-functional teams (Marketing, R&D, Supply Chain, Operations, Finance, Quality, Customer Service) to deliver commitments
• Lead customer projects from concept to commercialization (product launches, trials, promotions)
• Monitor market trends and competitor activity to identify risks and opportunities
• Maintain ownership of account performance and proactively resolve issues
• Deliver regular business reviews and performance updates to customers and leadership
• Build a reputation as a trusted business partner creating long-term value to customer and Rich’s

Key requirements

• Significant Key Account Management experience in Foodservice, FMCG or Food Manufacturing
• Proven track record managing strategic accounts across UK and European markets
• Strong understanding of QSR operational and commercial models
• Proven ability to deliver revenue growth, profitability and customer retention
• Skilled negotiator with strong commercial acumen
• Experience managing complex cross-functional projects
• Experience building relationships with senior stakeholders across multiple countries and cultures
• Strong financial, forecasting and analytical skills
• Excellent communication, presentation and influencing capabilities

• Strong communication and presentation skills
• Influencing capability
• Cross-cultural relationship building
• Financial forecasting
• Budget management
• Contract negotiations

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