Senior Account Manager – Issues & Crisis Communications

Overview

In this Senior Account Manager role, you drive crisis and issues work for retained accounts within a global agency, guiding live responses, playbooks, and stakeholder communications. You will lead client coordination and cross-team activity, while coaching junior staff and identifying new business opportunities. The role sits in the Crisis and Issues team within Corporate Affairs, supporting diverse clients through high-stakes reputational challenges. You’ll work across markets, leveraging a strong writing and advisory skillset to protect and recover client reputations.

Pay / Benefits

• hybrid/flexible working
• 30 days of holiday
• BUPA medical cover
• pension contributions
• Life Assurance
• Employee Assistance Programme (EAP)

Responsibilities

• Serve as the trusted client and crisis contact, driving day-to-day activity and coordinating account teams
• Respond to live enquiries on retained accounts, with senior support
• Create and participate in crisis simulations and tabletop exercises
• Lead crisis communications materials including playbooks and response plans
• Draft crisis/issues materials for various stakeholder groups
• Coordinate with clients and manage during live crisis activations
• Monitor, report, and analyze live incidents
• Identify new business opportunities and participate in presentations/pitches
• Contribute to client budgets, including tracking and billing
• Develop and coach junior crisis and accounts team members

Key requirements

• Experience handling crises, issues, or incidents
• Agency environment experience
• Exceptional writer for crisis/incident contexts
• Confident client counsel and trusted relationships
• Strategic thinker with understanding of business contexts
• Right to work in the UK and ability to work in Bankside office 3 days p/week

• strong written communication
• client relationship management
• leadership and coaching
• crisis communications
• issues management
• stakeholder communications

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