Field Service Engineer – Woking based

Overview

In this role, you will install, maintain and troubleshoot highly secure systems for national security customers across the UK and abroad. You’ll work hands-on at client sites, collaborating with engineering and project teams to deliver reliable, mission-critical hardware and networks. This role combines field service with technical training and responsive support, including on-call coverage. You’ll be part of a defensible, security-focused environment that values practical problem-solving and customer impact.

Pay / Benefits

• on-call allowance

Responsibilities

• Install, commission and configure secure networking and communications equipment
• Perform preventative maintenance, firmware upgrades and system health checks
• Diagnose and resolve hardware/infrastructure faults via root cause analysis
• Manage Windows Server environments, virtualization, and secure network infrastructure
• Provide technical support during trials, demonstrations and exercises
• Deliver operator/maintainer training
• Provide remote 1st/2nd line support
• Create technical documentation and maintenance reports
• Support software deployments, configuration management and hardware lifecycle
• Collaborate with engineering, logistics and project teams to deliver support
• Participate in a 24/7 on-call rota (1 week in 4)

Key requirements

• Experience in defence, military or secure government environments
• RF systems and secure communications
• Cisco routing and switching
• Windows Server (2016/2019/2022)
• VMware ESXi and/or Microsoft Hyper-V
• LAN/WAN/VLAN networking
• Encryption/cryptographic equipment
• Hardware installation and preventative maintenance
• Customer-facing technical support
• Configuration, release and change management
• Full UK Driving Licence
• Willingness to travel within the UK and occasionally internationally
• Eligible for SC and DV security clearance
• Ability to participate in a 24/7 on-call rota

• customer-facing
• problem-solving
• team collaboration
• Cisco networking
• Windows Server
• VMware ESXi

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