Head of Fraud and Risk Oversight

Overview

In this role you will shape and maintain OpenPayd’s fraud risk management framework, providing second-line oversight across products, payment flows and operations. You will work with product, tech and operations to embed fraud risk considerations in new offerings, monitor trends, and continuously improve controls. You will review first-line controls, perform QA of fraud processes, and escalate material risks to governance forums. This is a high-impact leadership position in a fast-paced fintech setting focused on robust, scalable risk management.

Pay / Benefits

• Personal training budget
• Cycle to Work scheme
• Discounted gym membership
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan

Responsibilities

• Develop, implement, and maintain the organisation’s fraud risk framework, policies, standards and procedures.
• Provide second line oversight of fraud risks across the organisation and challenge first-line controls.
• Conduct fraud risk assessments across products, customer segments, payment flows, and processes.
• Monitor fraud trends and emerging threats; adapt controls accordingly.
• Review and tune fraud prevention/detection rules and safeguards implemented by the first line.
• Maintain QA/QC framework for fraud-related activities and independent reviews of investigations.
• Assess case handling quality and identify process improvements.
• Embed fraud risk considerations into new products, services, and system changes.
• Maintain fraud risk reporting, KPIs, and dashboards for senior management and governance.
• Analyse fraud data to identify systemic issues and opportunities to strengthen controls.
• Escalate material risks and support audits/regulatory reviews.
• Act as SME on fraud risk and mentor/guide internal stakeholders.

Key requirements

• 10–15 years’ leadership or senior management experience in fraud and risk oversight.
• Experience in fraud risk management, financial crime, or payments risk in fintech or banking.
• Background in second line of defence, risk oversight, compliance, or control testing.
• Strong understanding of payments fraud typologies, including APP fraud.
• Experience developing or overseeing fraud frameworks, risk assessments, or control environments.
• Experience QA, control testing, or oversight of investigations.
• Strong analytical skills with ability to interpret data and identify trends.
• Stakeholder management and ability to challenge operational teams while fostering collaboration.
• Excellent written and verbal communication; capable of presenting to senior management.
• Ability to operate in a fast-paced fintech environment and mentor others.

• stakeholder management
• analytical thinking
• problem-solving
• fraud risk management
• fraud detection systems
• transaction monitoring

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