Senior Administrator

Overview

In this hands-on management role, you will lead Client and Pension Administration teams to deliver reliable workloads, meet SLAs, and uphold quality and customer outcomes. You’ll spot and fix bottlenecks, challenge performance when standards slip, and partner with senior leadership to improve operations in a scaling, process-driven business. This is an ownership-focused position with a strong emphasis on people, performance, and operational delivery. You’ll work in a fast-paced, growth-focused environment with clear accountability and measurable results.

Pay / Benefits

• Performance-related bonus
• 25 days’ annual holiday
• Private medical healthcare
• Death in service benefit
• 8% employer pension contribution
• EMI share option scheme

Responsibilities

• Lead day-to-day management, workload allocation and performance of the Client and Pension Administration teams
• Monitor KPIs, SLAs, workloads, capacity, quality and backlogs; take action when off track
• Coach and develop team members while maintaining accountability and high standards
• Identify bottlenecks and drive process improvements with senior leadership to support growth

Key requirements

• Proven experience managing teams in a fast-paced, process-driven environment, ideally in a start-up or scaling business
• Track record of managing KPIs, SLAs, workloads and performance against operational standards
• Experience developing people and addressing performance issues while maintaining accountability

• coaching and development
• strong communication
• ownership and accountability
• KPI and SLA management
• workload and capacity planning
• process improvement

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