Principal Customer Success Specialist – Gen AI, Customer Success Center of Excellence

Overview

In this senior, individual-contributor role, you will lead enterprise-scale AI-driven business transformation initiatives using Amazon Quick and AWS Gen AI. You’ll design repeatable frameworks and collaborate with AWS teams and partners to reinvent how clients plan, execute, and operate processes. You will influence product roadmaps, GTM strategies, and partner enablement while delivering measurable business outcomes. This role offers high visibility with executive stakeholders and a chance to shape AI-powered enterprise execution at scale.

Responsibilities

• Design and lead end-to-end business execution transformation strategies for enterprise clients adopting Amazon Quick and AWS Gen AI
• Create repeatable methodologies, maturity models, and assessment frameworks for AI-driven process reinvention at scale
• Synthesize customer engagement insights into playbooks, best practices, and patterns to inform product roadmaps and GTM
• Co-develop transformation offerings with strategic partners (GSIs, SIs, AI consultancies) and enable partner programs
• Manage transformation health, remove adoption barriers, and drive measurable value (productivity, cost, decision quality) via structured success planning and executive reviews
• Develop thought leadership content and models to establish AWS as an AI transformation leader and influence industry forums

Key requirements

• Experience leading large enterprise transformations with AWS/cloud services
• 10+ years in senior customer-facing roles with direct enterprise outcomes accountability
• 15+ years leading complex, large-scale transformation programs with technology enablement
• Deep expertise in enterprise business execution and operational reinvention
• L300+ understanding of Amazon Quick and AWS Gen AI platform capabilities (Bedrock, SageMaker, RAG) and ability to translate to business value
• Experience leading AI/automation adoption change management and building organizational capabilities
• Strong ability to influence C-suite and VP stakeholders on business strategy and transformation
• Hands-on experience with AWS AI/ML services or comparable enterprise AI platforms

• Executive presence
• Strategic thinking
• Change management
• Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows)
• Amazon Bedrock
• SageMaker

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