Senior TechOps Generalist

Overview

In this TechOps Generalist role, you will shape and run the modern, cloud-first IT operations function to support a fast-growing energy tech business. You’ll partner with Security and cross-functional teams to balance security, productivity, and user experience. You’ll lead varied projects, from identity and access management migrations to device and network deployments, while implementing self-service and automation to improve efficiency. This position offers broad scope across 1st-line support to strategic planning in a dynamic, hybrid work environment.

Pay / Benefits

• salary flexible by experience
• autonomy
• growth opportunities
• equal opportunity employer
• hybrid/office options
• employee benefits hub

Responsibilities

• Deliver day-to-day technical support across the business to enable efficient work
• Troubleshoot and resolve issues from devices to network and SSO problems
• Collaborate with Security to balance security with productivity and user experience
• Automate processes and build self-service solutions to empower users
• Monitor and maintain office technology globally (networks, AV, access control, etc.)
• Manage supplier relationships and procurement for SaaS and hardware
• Lead complex cross-functional technical projects with multiple stakeholders
• Roll out and migrate identity providers and device management solutions
• Implement phishing-resistant MFA and posture/compliance controls
• Support office network design and tech fit-outs

Key requirements

• Breadth of experience across enterprise IT (systems, DevOps, tech support, or sysadmin)
• Ability to articulate technical concepts to both peers and non-technical users
• Experience scripting, APIs, and automating repetitive tasks
• Comfort with ambiguity and multitasking across projects
• Experience with macOS, Windows, iOS and Android device support
• Experience with Identity & Access Management systems (Okta or Microsoft Entra) and SSO technologies (OAuth, OIDC, SAML)
• Understanding of provisioning technologies (SCIM)
• Experience with Cisco Meraki networks
• Conscientious, ethical approach to work and problem solving
• Willingness to learn areas not yet in own experience

• Ambiguity tolerance
• Stakeholder management
• Cross-functional collaboration
• Okta/Microsoft Entra
• Kandji
• Kolide

…