Sales & Service Consultant

Overview

In this role you engage with customers to resolve queries and guide them to suitable solutions. You will receive comprehensive training to become a product expert quickly and maintain a calm, helpful demeanor. You listen to customer needs, align them with appropriate cover, and leave customers with a positive impression of Gallagher. You work within an ethical, customer-centered culture that supports development opportunities and cross‑border growth.

Pay / Benefits

• Performance-based monthly bonuses
• No cold calling
• Company pension
• Life insurance
• Fun, positive work culture
• Performance-based incentives (prizes, early finishes, extra holidays, awards)

Responsibilities

• Answer customer calls and guide to a satisfactory resolution
• Become a product expert through supportive training
• Identify customer needs and resolve or match to suitable products
• Explain clearly what you will do to help the customer
• Ensure selling the right elements of cover with the customer’s interests in mind
• Maintain alignment with Gallagher’s ethical principles and guidelines
• Foster a positive customer experience and lasting impression

Key requirements

• Ambitious, dedicated, and hardworking
• Excellent communication skills and genuine listening and care for customers
• Basic mathematical skills and strong attention to detail
• Outstanding interpersonal skills for building rapport with colleagues and customers
• Able to speak openly and confidently on the phone and exceed targets
• Highest level of ethics and integrity in client focus
• Eligible to work in the UK
• Previous call centre experience not required (training provided)

• communication
• listening
• empathy
• rapport-building
• basic mathematical skills
• familiarity with a phone system

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