Director, Cash Management – Liquidity Operations

Overview

In this role you lead the EMEA Cash Management operations and drive end-to-end strategy for high‑velocity payment flows. You’ll shape the operating model, elevate client experience, and enforce risk controls while accelerating data‑driven decisions, AI-enabled operations, and scalable automation. You’ll partner with regional/global teams to balance local needs with enterprise standards. This is a transformation-focused leadership position with impact on efficiency, resilience, and client outcomes.

Pay / Benefits

• competitive compensation
• benefits and wellbeing programs
• flexible global resources and tools
• focus on health and resilience
• generous paid leaves including volunteer time

Responsibilities

• Lead the EMEA Cash Management operations function, setting priorities and measuring performance against regional/global goals
• Manage capacity, workforce planning, and resource allocation to ensure resilient, scalable service delivery
• Partner with regional and global stakeholders to align local market requirements with enterprise standards
• Ensure day-to-day operational integrity across payment rails, focus on timeliness, accuracy, resilience, and client commitments
• Strengthen first-line risk and control practices including incident management, regulatory compliance, and issue resolution
• Support business continuity and operational resilience planning for critical processes
• Foster a data-driven culture using metrics and trends to drive decisions
• Identify and implement automation to reduce manual work and improve processing times
• Support AI-enabled workflows for exception handling, forecasting, and monitoring
• Drive process reengineering and modernization in collaboration with Technology, Product, and Change teams
• Champion disciplined change execution with testing, readiness, and stabilization
• Lead and develop a high-performing team, promoting ownership, collaboration, and continuous learning
• Manage client and partner escalations with a solutions-focused approach
• Collaborate with Risk, Compliance, Finance, and Coverage teams to deliver strong client outcomes
• Represent payments operations in governance and forums as needed
• Promote a culture focused on client focus, accountability, and curiosity

Key requirements

• Bachelor’s degree or equivalent; advanced degree preferred
• 12+ years of relevant experience in cash management operations or related domains
• Significant people management experience in high-volume environments
• Proven experience leading complex payment operations with strong regulatory oversight
• Strong knowledge of EMEA cash management systems and market practices; broader EMEA knowledge advantageous
• Track record of operational improvement, automation, or transformation with measurable results
• Strong knowledge of operational risk, control frameworks, incident management, and business continuity
• Ability to interpret operational data and make evidence-based decisions
• Strong stakeholder management and communication skills across senior leaders
• Experience with Lean, Six Sigma or structured process improvement methods advantageous
• Professional certifications such as PMP or Lean Six Sigma a plus

• Stakeholder management
• Strategic thinking
• Leadership and coaching
• Lean Six Sigma
• Process improvement
• Automation and AI-enabled workflows

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