Collections Advisor

Overview

As a Collections Advisor you help recover unpaid consumer debt within a busy call centre, applying negotiation and problem-solving to reach payment arrangements. You will document discussions and drive follow-up actions in the collections system, while maintaining a strong customer experience. You contribute to team targets and KPIs, supporting Verisure’s growth and service quality. This role offers a pathway to develop confidence and resilience in a high-volume environment with a clear impact on outcomes.

Pay / Benefits

• Birthday off
• Early finish on Fridays
• onsite coffee shop and canteen
• discounted gym and health club memberships
• private healthcare and MediCash plan
• PerkBox benefits

Responsibilities

• Initiate contact with customers to discuss overdue payments and unresolved issues
• Review accounts to identify overdue amounts and appropriate collection actions
• Negotiate payments and payment plans and manage these plans
• Update customer account information promptly in the database
• Provide information on payment methods and options
• Investigate and resolve discrepancies or disputes about accounts or payments
• Meet or exceed monthly collection targets and call quality KPIs
• Support the wider team to meet performance standards and business objectives

Key requirements

• Natural flair for conversation and negotiation
• Customer oriented with passion for excellent experience
• Persistent, target-driven work ethic
• Confident and energetic in handling tasks
• Strong problem-solving skills and ability to stay calm under pressure
• Strong IT and MS Office skills

• negotiation
• customer focus
• resilience
• MS Office
• dialling platform
• database updates

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