Vans Direct Sales Manager

Overview

As Sales Manager, lead the Vansdirect sales team to drive profitable vehicle leasing, maintenance and finance sales while upholding excellent customer service and strict compliance. You will align with cross-functional partners to improve performance, manage renewals and convert enquiries effectively. The role anchors a values-driven, customer-centric culture with a focus on development and integrity. This is an opportunity to shape sales performance at a dealer-level and contribute to long-term customer loyalty.

Pay / Benefits

• 25 days holiday rising with length of service plus bank holidays
• Access to online rewards platform with cash back and discounts
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension”,”Enhanced Maternity & Paternity

Responsibilities

• Lead and develop the Sales Executive team to hit targets
• Drive sales, revenue, margin, conversion and customer retention goals
• Monitor performance against KPIs and optimize outcomes
• Ensure fast, professional handling of enquiries, quotes and follow-ups
• Support the team with complex quotes, objections and escalations
• Maintain high standards of customer service, CRM usage, admin and compliance
• Collaborate with procurement, operations, customer service, sales support and marketing to boost performance
• Review cancellations, lost sales and renewals to reduce risk and improve results

Key requirements

• Experience managing a target-driven sales team
• Strong leadership, coaching and performance management
• Knowledge of vehicle leasing, finance products and commercial vehicles
• Excellent communication, customer service and organisational skills
• Confident using CRM systems, reporting tools and working to FCA, GDPR and company standards

• leadership
• coaching
• communication
• CRM systems
• reporting tools
• knowledge of vehicle leasing and finance products

…