Overview
As a Business Analyst in Deloitte Digital’s Commerce offering, you guide clients through the evolving digital commerce landscape, shaping scalable, customer-centric platforms. You work with cross-functional teams to translate business needs into actionable requirements and deliver tangible value. Your work spans discovery, requirements elicitation, and collaboration with design, engineering, and delivery leads to ensure alignment and successful product delivery. You will leverage data insights to optimise customer journeys and support rapid, high-quality delivery in a transforming digital commerce space. This role offers meaningful impact in shaping how clients connect with their customers.
Pay / Benefits
- hybrid working policy
- wellbeing focus
- world-class development opportunities
- cross-office collaboration
- flexible working arrangements
- supportive culture
Responsibilities
- Elicit, analyse and document business requirements, user stories and functional specs
- Drive discovery phases and shape strategic initiatives that deliver business value
- Collaborate with cross-functional teams (design, architecture, development, QA, delivery) to enable product delivery
- Coordinate delivery efforts using agile methods and contribute to data analysis and visualisation for decision-making
- Act as trusted client advisor, building relationships and ensuring solutions meet business goals
- Support transformation of customer journeys in dynamic digital commerce environments
Key requirements
- Significant experience on agile software development projects as a Business Analyst or related role
- Proven skills in requirements elicitation, analysis and documentation
- Experience with leading commerce platforms (Salesforce Commerce Cloud, commerce tools, SAP Commerce Cloud, Adobe Commerce, Shopify Plus)
- Familiarity with composable architectures (MACH: Microservices, API-first, Cloud-native, Headless)
- Strong understanding of Agile (Scrum, Kanban, SAFe) and value-driven delivery
- Data analysis and data visualisation, plus capability in customer journey mapping
- Awareness of AI and Generative AI in commerce and how to elicit AI-driven requirements
- Excellent consulting, stakeholder management and presentation skills
- Ability to collaborate across multi-disciplinary teams and guide junior members
- Problem-solving with proactive, analytical approach
- Stakeholder management
- Collaborative mindset
- Problem-solving
- Salesforce Commerce Cloud
- commerce tools
- SAP Commerce Cloud
…