Technical Implementation Lead

Overview

As Technical Implementation Lead, you will steer upgrades and release management to minimize business disruption and maximize efficiency. You’ll lead a technical team within the Technical Solutions department, collaborating with BI, Data Services, and development partners to align cloud solutions with implementation strategies. You will own end-to-end upgrade planning, testing protocols, and post-implementation reviews, driving continuous improvement. This role offers impact through shaping how upgrades support growth and operational resilience.

Responsibilities

• Lead and mentor Implementation Analysts and Legacy Application Support Consultants to exceed expectations
• Develop and maintain a strategic upgrade plan prioritizing business needs and risk
• Oversee end-to-end upgrade lifecycle from planning to post-implementation review
• Coordinate cross-team alignment with technical and business requirements
• Establish controlled testing environments before full deployment
• Lead release management to ensure timely, efficient, error-free releases
• Manage vendor relationships to ensure third-party solutions meet standards
• Document upgrades thoroughly and capture lessons for future improvements
• Translate technical concepts for non-technical stakeholders
• Provide regular stakeholder updates on upgrades and potential downtimes
• Foster collaboration with other department leads to ensure cohesive upgrades

Key requirements

• Degree in IT, Computer Science, Engineering, or a related field
• Extensive experience in system implementation, upgrade management, and release processes
• Familiarity with cloud platforms, especially Azure
• Proven ability to lead technical teams and manage large-scale projects
• Solid understanding of software development lifecycle and release management protocols

• Excellent communication with non-technical stakeholders
• Strong leadership and team motivation
• Detail-oriented with focus on quality and user experience
• Azure cloud platforms
• Release management and upgrade planning
• Software development lifecycle (SDLC)

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