Onsite Desktop Support Engineer – Preston

Overview

In this role you will provide hands-on desktop support within a busy environment, resolving incidents and fulfilling service requests to deliver a responsive, high-quality user experience. You will work closely with Level 3 teams and Project Managers to ensure timely delivery and escalation when needed. The role supports a range of hardware, software and network issues, and requires onsite presence in Preston. This position offers a meaningful impact by maintaining system reliability and contributing to IT service excellence.

Responsibilities

• Handle incidents and service requests to meet SLAs
• Act as 2nd line for incident resolution
• Maintain incident rate target <2% per month
• Complete assigned tasks within deadlines
• Support project tasks for internal/external PMs
• Process non-standard requests within agreed timescales
• Proactively communicate with Level 3 teams on major issues
• Troubleshoot laptop/desktop hardware, networks, printers, etc.
• Install and configure software and hardware

Key requirements

• Windows 10/11 knowledge (build, configuration, registry)
• Microsoft Office proficiency
• LTSC Channels and KIOSK (desirable)
• Basic SCCM/Active Directory understanding
• Networking knowledge (LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN)
• Exchange environment familiarity, Outlook and IM tools
• Peripherals familiarity (printers, displays, docking stations, etc.)
• ITSM software experience (ServiceNow)
• Excellent customer service skills
• Flexibility with hours
• Full UK Driving Licence
• SC Cleared or eligible for clearance

• customer focus
• clear communication
• collaboration
• Windows OS (10/11)
• Microsoft Office
• SCCM

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