Customer Marketing Associate

Overview

In this role you will lead customer storytelling to drive HX’s market narrative and trust. You’ll own a scalable case-study program with insurers and other customers, collaborating with senior stakeholders to publish high-impact content. You’ll shape messaging across sales, marketing, and events, leveraging customer voices to accelerate growth. This is a hands-on, influential position at a fast-growing AI-powered insurance platform with global reach.

Pay / Benefits

• £5,000 training and conference budget
• 33 days holiday (including 8 bank holidays)
• Company pension scheme
• Mental health support
• Wellbeing allowance
• Private healthcare

Responsibilities

• Own end-to-end case study production (identify stories, recruit customers, publish two studies per quarter)
• Publish two additional pieces of customer-contributed content per quarter (quotes, social content, event appearances)
• Improve case study recruitment and production processes to reduce friction and streamline cycles
• Grow engagement within the underwriting community (events, email, LinkedIn)
• Identify and manage award submissions to boost industry recognition
• Edit and assemble short-form content (written, video, social) aligned with HX branding

Key requirements

• Experience taking customer stories from idea to publication with multi-stakeholder coordination
• Built content programs or campaigns with strong participant engagement
• Produced short-form content personally (writing and video) and edited assets
• Generated leads or built an audience through social content (notably LinkedIn)
• Strong instinct for positioning and brand-aligned storytelling
• Improved processes to reduce friction and enable repeatable cycles

• Stakeholder management
• Storytelling and messaging
• Cross-functional collaboration
• Content creation (written and video)
• Video editing and asset production
• Social media content, especially LinkedIn

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