People Operations Manager

Overview

In this role you will oversee and optimize the organisation’s operational infrastructure, people administration, and governance. You’ll drive recruitment administration, onboarding/offboarding, EOR management, asset and supplier oversight, and KPI reporting to support growth with accuracy and compliance. You will work at the centre of the business, partnering with teams and external providers to ensure reliable, scalable operations. A strong hook is the opportunity to shape governance and workforce processes for a mission-driven organisation.

Responsibilities

• Lead recruitment administration activities (candidate coordination, interview scheduling, offers, onboarding support)
• Oversee employee lifecycle processes (onboarding, offboarding, appraisal administration)
• Manage Employer of Record (EOR) administration and international workforce records
• Coordinate workforce suppliers and contracts (EOR providers, HR partners, recruitment platforms)
• Maintain workforce asset management (equipment allocation, asset registers, audits, leaver returns)
• Own ClickUp governance (compliance, reporting, adoption, administration)
• Manage mandatory training programmes and compliance records (data protection, equality, health & safety, remote working, financial crime)
• Coordinate organisational KPI reporting and MI (dashboard data, insights)
• Provide operational support to partners (recruitment, onboarding, compliance, SLAs)
• Drive continuous improvement of operational processes (accuracy, compliance, service delivery)
• Support timely delivery of tasks and SLA performance
• Ensure accurate administration of partner employment processes

Key requirements

• Experience in Operations, HR Operations, People Operations or Business Administration
• Strong administration and employee life cycle knowledge
• Experience managing multiple priorities and maintaining accurate records
• Knowledge of compliance, governance and reporting processes
• Strong organisational and stakeholder management skills
• Advanced Microsoft Office skills and experience using workflow systems

• Organised
• Proactive
• Stakeholder management
• Advanced Microsoft Office
• ClickUp or similar project management platforms
• Workflow systems

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