Pathway Coordinator – Child and Adolescent Mental Health

Overview

In this role you will coordinate the ADHD assessment pathway within CAMHS, acting as the main point of contact for families and professionals to ensure a smooth, informed journey from referral to ongoing care. You will work closely with clinicians, GPs, schools and internal teams to deliver clear communication and robust operational support. The role balances in-office and virtual tasks to deliver timely onboarding, triage, appointments and care coordination in a patient-centred setting.

Pay / Benefits

• flexible working
• permanent contract
• salary 24,000 to 27,000 per year
• office-based in Sutton Coldfield with hybrid remote work
• 37.5 hours per week
• weekend coverage in some patterns if required

Responsibilities

• Manage referrals via e-RS and email to onboard patients accurately and promptly
• Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
• Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
• Provide administrative and technical support during both face-to-face and virtual consultations
• Process, quality check, and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling and ongoing continuing care pathways
• Liaise with GPs, schools, and external professionals to support shared care and communication
• Act as the first point of contact for patients and guardians, delivering calm, empathetic guidance
• Escalate safeguarding or clinical concerns per policy and governance procedures
• Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles

Key requirements

• Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
• Excellent communication skills with children, young people and families
• Strong organisational skills and ability to manage multiple priorities in a fast-paced environment
• Knowledge of safeguarding procedures
• High attention to detail and accuracy
• Confidence working with confidential patient data and digital systems
• Professional, empathetic, and resilient approach when supporting vulnerable service users
• Desirable: Experience within ADHD or wider mental health services
• Desirable: Familiarity with EMIS Web, Hero Health, or similar clinical systems
• Desirable: Understanding of shared care processes
• Desirable: Experience supporting virtual and Face-to-Face consultations

• Empathy and sensitivity
• Clear and reassuring communication
• Resilience under pressure
• EMIS Web
• Hero Health
• e-RS

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