Motor Claims Desktop Engineer

Overview

As Motor Claims Desktop Engineer, you assess vehicle damage remotely, validating repair estimates and methods to ensure safe, cost-effective outcomes. You’ll work with repairers, claims handlers, and customers to steer the claims journey, applying industry standards and best practices. The role supports cross-functional knowledge sharing and supplier performance, contributing to a smooth, robust claims process at Hastings Direct. This hybrid, office-supported position fits our 4Cs culture and data-driven approach to growth.

Pay / Benefits

• Attractive salary
• Flexible and hybrid working
• Annual performance bonus
• Healthcare or medical plan
• Pension contribution match up to 10%
• Mental wellbeing support and programs

Responsibilities

• Act as a vehicle and engineering SME for colleagues, customers, and knowledge sharing across the function
• Promptly review and validate vehicle damage repair estimates for accuracy and appropriate repair methods
• Investigate and challenge repair estimates and external engineering assessments to control costs and optimize outcomes
• Support, review, and carry out supplier audit actions, providing constructive feedback to strengthen performance
• Maintain accurate, up-to-date information across all claims systems and supplier platforms
• Continuously develop engineering capability by identifying improvement opportunities and maintaining industry knowledge

Key requirements

• Dependable vehicle and engineering SME with cross-functional collaboration
• Experience reviewing and challenging repair estimates
• Ability to conduct supplier audits and provide feedback
• Proficiency in maintaining data across claims systems and supplier platforms
• Commitment to continuous engineering capability development and industry knowledge

• Cross-functional collaboration
• Analytical mindset
• Strong communication and negotiation
• Recognised vehicle damage estimating tools
• Claims systems and supplier platforms
• Supplier audit and quality assurance processes

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