Commercial Manager – Midlands

Overview

As Commercial Manager you drive P&L across broker panels, leading a team of underwriters to grow profitability and portfolio quality. You’ll shape broker strategies, foster strong market relationships, and uphold underwriting discipline with a cross-regional operating rhythm. This role blends leadership, stakeholder engagement and data-driven decision making to deliver sustainable growth within a customer-driven, innovative insurance business.

Pay / Benefits

• annual discretionary bonus
• up to 11% pension contributions
• hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• health & wellbeing + virtual GP
• career development and mentoring

Responsibilities

• Develop and execute broker strategies and business plans to drive growth and portfolio performance across assigned broker panels
• Lead broker engagement and relationship management to deliver compelling broker and customer propositions
• Drive team engagement, capability development and performance management to sustain high performance
• Ensure compliance with policies, standards and regulatory requirements; identify opportunities to improve customer outcomes and operational effectiveness
• Resolve complex trading and underwriting issues and escalate strategic matters as needed
• Maintain consistent operating rhythm across Regions and share insights to align delivery and underwriting excellence
• Contribute to the Commercial Manager community of practice to promote collaboration and best practices
• Champion continuous improvement and foster innovation within the team

Key requirements

• Extensive experience in Commercial Lines underwriting and broker trading with proven P&L delivery
• Proven people leadership, supervisory experience, and ability to build high-performing teams
• Advanced leadership and people management skills
• Solid understanding of processes and ability to apply judgment within policies
• Excellent communication and influencing skills; effective stakeholder engagement
• Problem-solving and decision-making within defined parameters
• Digital fluency and ability to use planning/monitoring tools
• Professional certifications may be advantageous

• strong communication
• influencing and stakeholder management
• problem-solving
• Commercial Lines underwriting
• broker engagement
• portfolio management

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