Operations Manager (London)

Overview

In this role you will lead the UK hub’s fulfilment operations, driving performance across intake, QC, shipping and returns. You’ll set standards, mentor a fast-growing team, and partner with suppliers and carriers to ensure speed, accuracy and service levels. You’ll implement scalable workflows and collaborate cross-functionally to align with global opérational goals. This is a hands-on role at a high-growth jewelry tech company with a clear impact on operational efficiency and customer experience.

Pay / Benefits

• vibrant company culture
• growth and learning opportunities
• opportunity to contribute during exponential expansion
• equal opportunity workplace

Responsibilities

• Own UK Hub Logistics & Fulfilment Performance: manage end-to-end KPIs for intake, QC, shipping and returns
• Drive daily execution and ensure scalable, robust processes across the hub
• Review weekly metrics by function and implement improvements
• Maintain local relationships with suppliers, runners, carriers and partners
• Lead rollout and optimisation of new and existing fulfilment streams in the UK
• Identify bottlenecks and implement throughput improvements
• Manage, coach and develop a team of 3 across intake, QC, shipping and returns
• Interface with UK fulfilment, customer support, supplier teams, and global stakeholders

Key requirements

• 6 – 8 years in operations, fulfilment, logistics-based roles or luxury goods industry
• Extensive experience managing people or leading teams
• Proven ability to execute and enforce daily operational workflows
• Clear, effective communication and highly organized approach
• Willingness to work in a fast-growing company with evolving processes

• clear communication
• organization
• accountability
• growth mindset
• cross-functional collaboration
• Excel/Sheets

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