Senior Customer Account Portfolio Manager – IoT

Overview

As Senior Customer Account Portfolio Manager, you own end-to-end engagement from sales through delivery with P&L responsibility. You cultivate trusted C-Suite relationships, understand customer priorities, and drive portfolio growth across a 12–24 month horizon. You collaborate with CAL and service lines to build integrated delivery teams that create long-term value. This role offers direct influence on customer strategy in a dynamic, global context and opportunities to shape transformation.

Responsibilities

• Own end-to-end engagement from sales to delivery for a portfolio of work
• Manage contract-level P&L and ensure commercial and delivery excellence
• Cultivate trusted relationships across C-Suite, E-band, and F-band stakeholders
• Shape account direction with CAL and implement account roadmaps
• Lead cross-functional delivery teams and service towers to deliver measurable value
• Drive sales effectiveness, revenue growth, and portfolio expansion
• Originate and support competitive RFP responses and deal development
• Develop strategic narratives and differentiated win strategies aligned to market opportunities

Key requirements

• Experience managing strategic customer relationships at senior levels (C-Suite or equivalent)
• Proven ability to grow and expand engagements across multiple customers or business areas
• Adept at uniting cross-functional or distributed teams
• Collaborative leadership with influencing capabilities
• Consulting experience is beneficial but not essential
• Portfolio management experience with P&L oversight

• Collaborative leadership
• Strong stakeholder management
• Influencing and negotiation skills
• Portfolio management
• P&L ownership
• Strategic account planning

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