Key Account Manager

Overview

In this role, you will act as the primary delivery and issue-resolution interface between clients and internal TransUnion units, ensuring successful delivery and ongoing client success. You will support growth within existing accounts while coordinating cross-functional teams to implement solutions, onboarding, and contracts. The role emphasizes stakeholder management, SLA adherence, and Voice of Customer feedback to drive improvements. You will contribute to cross-team delivery excellence in a global, flexible environment that values inclusion and development.

Pay / Benefits

• 26 days annual leave and bank holidays
• Global paid wellness days off and birthday bonus day
• contributory pension scheme
• TransUnion Employee Stock Purchase Plan
• private health care and wellbeing programmes
• diversity forums and communities

Responsibilities

• Serve as the main delivery and issue-resolution interface between clients and internal units
• Support Account Director in identifying growth opportunities within existing accounts
• Coordinate product and service requirements across multiple teams for client solutions
• Manage complex client projects, implementations, and onboarding from start to finish
• Translate client requirements into contracts, delivery plans, and SLAs with client approval at go-live
• Monitor progress to meet contractual obligations and customer expectations
• Build and maintain client relationships and stay informed on market trends and needs
• Gather and communicate Voice of Customer feedback to support improvements
• Contribute to Net Promoter Score initiatives and promote positive client experiences
• Partner with cross-functional teams to proactively resolve issues and improve delivery processes

Key requirements

• Experience managing client relationships, account delivery, or customer success in B2B
• Experience coordinating complex projects or onboarding with multiple stakeholders
• Strong understanding of relationship management, issue resolution, and expectation management
• Experience translating customer requirements into project plans or service agreements
• Strong commercial awareness with ability to identify growth opportunities and contribute to account development strategies

• presentation skills
• stakeholder-management
• communication
• Project management and delivery coordination (planning, tracking milestones, managing multiple workstreams)
• Creation and management of Statements of Work (SOWs), contracts, delivery plans, and SLAs
• Strong presentation and stakeholder-management across client and internal audiences

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