Senior Specialist – Middle Office Client Services

Overview

In this role, you will act as the operational backbone for Portfolio Managers and Traders, coordinating end-to-end support across trading, market onboarding, and investment operations. You’ll work closely with front-office, risk, compliance, technology, and external counterparties to improve front-office outcomes and mitigate risk. You’ll lead cross-functional initiatives, resolve complex issues, and help develop new products and markets, contributing to Franklin Templeton’s client-focused, globally integrated platform.

Pay / Benefits

• equal opportunity employer
• flexible working arrangements
• returners program
• disability-inclusive recruitment
• inclusive culture
• global and diverse team

Responsibilities

• Serve as trusted operational partner to Portfolio Managers and Traders
• Provide expert support across trading activities, market onboarding, and investment operations
• Act as primary contact for complex product, market, and technology-related queries
• Lead cross-functional initiatives to enhance front-office support and client outcomes
• Coordinate with business, operations, technology, and external partners to resolve issues
• Represent Middle Office Client Services on strategic projects, technical forums, and industry initiatives
• Support development and launch of new products, markets, and investment capabilities

Key requirements

• 8–12 years of experience in Global Trade Support, investment operations, or front-office support functions
• Experience in asset management, mutual funds, investment banking, or related financial services
• Proven ability to lead complex issue resolution across operations, technology, and business teams
• Advanced knowledge of securities products, market structures, trade lifecycle processes, and settlements
• Advanced relationship management experience with custodian banks, counterparties, and key stakeholders
• Strong leadership, communication, and interpersonal skills with ability to influence cross-functional teams

• leadership
• communication
• interpersonal skills
• knowledge of securities products and trade lifecycle
• market structures and settlements
• stakeholder management with custodians

…