Regional Account Manager

Overview

In this role you will cultivate strategic relationships with key customers in North & South London to grow KONE’s share of their lift business. You will work with the account teams to create value propositions, manage national/frame contracts, and develop profitability aligned with the account plan. You’ll gather market intelligence to gain credibility and drive competitive advantage, while coordinating with service teams to ensure successful delivery. This is a chance to shape ongoing customer partnerships within a collaborative, sustainability‑minded culture.

Pay / Benefits

• competitive salary
• 25 days holiday + bank holidays
• Car/Travel Allowance
• Private Medical Insurance
• Pension Scheme
• Hybrid Flexible Working

Responsibilities

• Create and manage sales opportunities within your customer base with the account teams
• Share customer insights to support other account team members in winning business
• Develop value propositions tailored to customer needs
• Take accountability for national or frame agreements and manage the customer contract portfolio
• Grow customer profitability in line with the account plan
• Develop market intelligence and customer insight to gain credibility
• Pursue new business while retaining and expanding existing accounts
• Negotiate and renew contracts
• Collaborate with operational service teams to coordinate service completions regularly

Key requirements

• Experience in Account Management is essential
• Sales background desirable
• Strong skills in presenting, negotiating, tendering, aftersales activities, and understanding contractual/financial terms
• Good influencing and communication abilities
• Experience maintaining and growing existing accounts
• Ability to articulate features, benefits, and value to customer needs
• Ability to build rapport and collaborate across teams and externally
• Networking and relationship-building aptitude
• Adaptability and strong problem-solving skills
• Excellent written and spoken English
• Preference for Salesforce and SAP knowledge; proficiency with Microsoft Office and CRM systems

• influencing skills
• communication
• relationship building
• Salesforce
• SAP
• Microsoft Office

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