Inbound Sales & Retentions Advisor

Overview

In this role you help customers choose Plusnet packages, driving growth through cross-selling and up-selling. You will engage with customers via calls and provide options to sign up or renew contracts. You’ll work within a flexible mix of home and office-based duties as Plusnet scales its sales. You will be supported by strong training and a team culture that rewards performance. Your impact is expanding customer value and revenue.

Pay / Benefits

• base salary with on-target earnings
• free phone line & broadband
• free lunch
• generous holiday allowance
• pension & shares schemes
• healthcare options

Responsibilities

• Handle customer inquiries and guide them to suitable Plusnet packages
• Cross-sell and up-sell to maximise revenue per customer
• Ask targeted questions to identify needs and propose the right package
• Support customers at contract end with renewal options or alternatives
• Contribute to growth plans through effective sales execution
• Collaborate with team and managers to optimise the sales process

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