Account Director

Overview

In this role you lead key client relationships and oversee the delivery of integrated campaigns for a high-profile account, driving commercial performance. You connect client strategy with internal teams to deliver insight-led work that delivers business growth. You will manage multiple workstreams, mentor a high-performing team, and own account profitability and growth opportunities. The hybrid London-based role offers visibility across a major client and a collaborative agency culture that values strategic thinking and delivery excellence. This is a chance to shape impactful campaigns for a recognised brand within a supportive agency ecosystem.

Pay / Benefits

• Hybrid working (3 days in office)
• 25 days holiday + Bank Holidays + birthday day off
• Pension with employer contributions
• Health insurance and life insurance
• Cycle to Work scheme
• Learning platform access

Responsibilities

• Act as the senior client lead and cultivate trusted stakeholder relationships
• Oversee end-to-end delivery of integrated campaigns across multiple workstreams
• Develop deep understanding of client business, priorities, and competitors
• Generate creative briefs and communications strategies aligned with client objectives
• Translate client objectives into direction for internal teams
• Collaborate with planning, creative, and specialist teams to deliver high-quality work
• Ensure on-time, on-brief, on-budget delivery
• Own account commercial performance including budgeting, forecasting, and profitability
• Identify and pursue account growth opportunities (upsell/cross-sell)
• Coordinate internal teams and external partners for seamless delivery
• Forecast resources to support efficient delivery
• Lead client meetings, presentations, and reviews
• Build proactive account plans and add value beyond briefs
• Mentor and develop team members and foster a high-performance culture
• Manage upwards with clear senior stakeholder communication

Key requirements

• Strong track record in senior client services or account leadership
• Experience independently leading large accounts, complex campaigns, and multiple workstreams
• Excellent commercial acumen with budgeting, forecasting, and profitability experience
• Proven ability to identify and convert growth opportunities
• Strong strategic thinking translating objectives into marketing/communications strategies
• Excellent communication, presentation, and storytelling with stakeholder influence
• Experience in negotiations and handling difficult client conversations
• Strong project and delivery management across multiple priorities
• Understanding of governance, compliance and risk in client delivery
• Proactive, commercially minded with drive for innovation and improvement
• Leadership experience coaching and developing account teams
• Collaborative approach building cross-disciplinary relationships

• strong communication and presentation
• stakeholder management
• leadership and team development
• budgeting
• forecasting
• profitability management

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