Senior Research Lead – Grow

Overview

In this senior role, you will define and drive research strategy for Wise’s Grow area, guiding cross-functional teams with evidence-informed insights. You’ll build and mature a high-impact research practice, lead a small team, and directly influence senior stakeholders and product direction. You will plan and execute strategically important studies, anticipate hurdles, and help Wise scale its platform for users worldwide. This is a hands-on leadership position with a strong emphasis on storytelling and measurable impact.

Responsibilities

• Define research direction across teams by linking customer evidence to Grow’s goals
• Raise research quality and maturity, promoting user-centered decision making
• Strengthen research practice through processes, tools, and standards
• Lead and develop researchers, fostering leadership and high performance
• Use evidence to shape product features, roadmaps, and stakeholder decisions
• Build compelling narratives to align and motivate senior leaders
• Manage research interdependencies and clarify shared decisions
• Set direction for responsible use of AI and emerging tools to improve impact

Key requirements

• 10+ years of research experience, including leading researchers across teams or complex product areas
• Track record of raising research quality across teams
• Ability to shape research and product strategy and influence senior stakeholders
• Ability to connect customer evidence to business outcomes and identify opportunities for new value
• Experience leading diverse teams through change, complexity and ambiguity
• Ability to coach and develop researchers and manage performance
• Ability to navigate competing priorities and resolve stakeholder challenges with trust

• leadership
• communication and storytelling
• stakeholder management
• user research methods
• cross-functional collaboration
• evidence-driven decision making

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