Strategy & Operations Manager

Overview

In this role you will drive growth and operational efficiency for Voy by owning end-to-end initiatives that improve the patient journey and unlock new areas of growth. You will work closely with cross-functional teams to design and scale efficient processes and measure impact with data-driven insights. You will lead strategic projects from concept through execution and reporting, elevating delivery standards across the organization. This position offers the chance to shape a fast-growing health & wellness startup and contribute to meaningful patient outcomes. You will join early-stage efforts with practical impact and clear progression opportunities.

Pay / Benefits

• Generous stock option plan
• Private medical insurance
• Cycle to work scheme
• Electric car scheme
• Gym and wellness benefit with Gympass
• Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week

Responsibilities

• Identify and tackle challenges across Voy to build, launch, and scale efficient processes that drive growth
• Develop and test new approaches to improve patient satisfaction and growth using data-driven insights
• Own projects from inception to execution, including planning, implementation, and performance reporting
• Lead operational excellence initiatives to standardize practices and raise delivery quality
• Assess operational and financial implications of initiatives and iterate strategies over time

Key requirements

• 5+ years of experience in strategy, operations, product, growth or related areas
• Analytics experience with financial modeling and performance tracking
• Bias for action with a track record of leading initiatives in cross-functional settings
• Strong generalist capability to shape strategy and dive into issues and processes
• Structured, organized, and focused work style with cross-functional collaboration (product, tech, marketing, finance, legal)
• University degree in business or quantitative fields

• cross-functional collaboration
• problem solving
• data-driven decision making
• financial modeling
• performance tracking
• data analysis

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