Patient Transport Operations Manager

Overview

In this senior role, you will lead day-to-day delivery of Non-Emergency Patient Transport Services across the Trust’s estate, overseeing in-house and contracted services. You will combine strategic planning with hands-on operational leadership to ensure safe, efficient, high-performing transport with a clear focus on patient experience and regulatory compliance. You will drive performance, change, and resilience while managing budgets and using data to improve outcomes. This is a patient-centered, cross-functional leadership opportunity within Essentia’s operational delivery group.

Responsibilities

• Lead day-to-day delivery of Non-Emergency Patient Transport Services across the Trust’s estate (in-house and contracted)
• Oversee assessment, patient liaison, planning and control of transport operations
• Manage transport operations including secure mental health transport, high-dependency transport and inter-site transfers
• Drive performance improvement, change delivery and operational resilience
• Ensure statutory compliance and focus on patient experience
• Utilise technology, data and management information to improve performance and outcomes
• Engage diverse stakeholders and lead inclusive, ambitious teams
• Manage operational budgets and deliver value for money

Key requirements

• Strong track record of leading complex patient transport, logistics, operational or healthcare support services
• Experience in strategic planning and hands-on operational leadership
• Experience of performance improvement and change delivery within a regulated environment
• Commercial and systems capability; budget management and oversight of in-house and contracted services
• Comfortable working with complex operational systems and using data to inform decision-making
• Confident and resilient communication and stakeholder engagement
• Ability to lead inclusive, patient-first teams

• communication
• stakeholder engagement
• leadership
• data and management information to improve performance
• operational systems management
• budgeting and value-for-money delivery

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