Account Manager, Enterprise — UK & Europe

Overview

As an Enterprise Account Manager for UK & Europe, you will grow Plaid’s most strategic enterprise customers by acting as a trusted advisor on product and partnerships. You’ll own end-to-end commercial growth, from renewals to multi-product expansions, collaborating with Sales, Product, Solutions Engineering, and Legal. You will deploy innovative use cases and lead strategic conversations with executive sponsors. This role combines relationship-building with market insight to shape Plaid’s product direction and customer success.

Pay / Benefits

• equity and/or commission
• medical, dental, vision
• 401(k)
• comprehensive benefits
• hybrid work arrangement
• location: London office

Responsibilities

• Own and grow a portfolio of Plaid’s largest UK & European enterprise customers
• Build deep, trusted-advisor relationships with executive sponsors and day-to-day operators
• Identify upsell and cross-sell opportunities and convert them into deployed use cases
• Lead commercial conversations including renewals, expansions, and strategic partnerships
• Act as a strategic consultant, providing product guidance and data-driven recommendations
• Lead customer initiatives such as business reviews, product launches, and escalations
• Develop account strategies balancing near-term revenue with long-term growth
• Collaborate cross-functionally to drive outcomes and surfacing market feedback to inform product direction

Key requirements

• 7+ years in a client-facing commercial role
• Proven success growing enterprise relationships and revenue
• Strong commercial acumen with track record of renewals and multi-product growth
• Ability to navigate complex organisations and engage at executive level
• Experience partnering cross-functionally with Sales, Product, Engineering, and Support
• Willingness to travel across UK and European markets; familiarity with fintech/banking landscape and regulatory context is a strong plus
• Excellent communication, presentation, and relationship-management skills
• High ownership, curiosity, and customer empathy

• communication
• relationship-management
• strategic thinking
• curiosity
• empathy
• ownership

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