Sales Advisor

Overview

In this role you join the Dundee contact centre to support existing EE customers with their phone and broadband choices. You will listen actively, discuss needs, and match customers to the best tech products and deals. You’ll work in a lively team, with targets to achieve and opportunities for growth within EE and BT. The position offers competitive pay with uncapped commission and a strong benefits package, plus flexible work options. This is a customer-focused, problem-solving sales role in a fast-paced tech environment.

Pay / Benefits

• base salary with progression (26,116 rising to 26,738 after 8 months)
• uncapped commission
• 24/7 GP appointments for you and your family
• discounted parking
• discounts on EE products (phones and broadband)
• career development opportunities

Responsibilities

• handle incoming calls from existing EE customers seeking deals
• advise on best phones, broadband, and tech products
• listen to customer needs and match them to suitable products
• promote solutions while meeting sales targets
• navigate product options and resolve customer questions
• contribute to a sociable, supportive team environment

Key requirements

• outgoing, energetic demeanor
• excellent listening and verbal communication
• ability to handle targets and performance expectations
• problem-solving mindset
• comfort with tech products and services
• no cold calling; inbound call handling

• excellent communication
• active listening
• customer-focused
• problem solving
• knowledge of phones, broadband, and related tech products
• ability to navigate product options and explain benefits

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